GDPR Compliance

Last Updated: July 13, 2026

Our Commitment to GDPR

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This document outlines how we comply with these regulations and protect your rights.

Data Controller

For the purposes of GDPR, the data controller is river-den, located at 45 Deansgate, Manchester, M3 2AY, United Kingdom. We are responsible for deciding how we hold and use personal information about you.

Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
Legal Obligation: Processing is necessary to comply with legal obligations
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests

Your GDPR Rights

Under GDPR, you have the following rights:

Right to be Informed: You have the right to clear, transparent information about how we use your data
Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request transfer of your data to another organization
Right to Object: You can object to certain types of processing, including direct marketing
Rights Related to Automated Decision Making: You have protections against decisions based solely on automated processing

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your data, we securely delete or anonymize it.

International Data Transfers

We primarily process data within the United Kingdom. If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection
Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform you without undue delay.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended in complex cases.

Supervisory Authority

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.